Last updated: 7 October 2025
1) Who We Are
Telecopier (“we”, “us”, “our”) provides photocopier and multifunction printer (MFP) rental/lease services in Selangor, Kuala Lumpur, Putrajaya, Nilai and Negeri Sembilan.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and applicable communications and social media standards.
2) What Personal Data We Collect
Identity & Contact — name, company, designation, email, phone/WhatsApp, business address.Service & Account — quotations, invoices, service tickets, device IDs, meter readings, usage logs.
Technical — IP address, browser type, pages visited, cookies/analytics identifiers.
Communications — enquiry forms, WhatsApp messages, call recordings (where applicable), support chat.
Marketing Preferences — newsletter opt-ins, campaign interactions, social media handles (if provided).
3) How We Use Your Data (Purposes)
Process enquiries, provide quotations, deliver, install, and maintain devices.Administer contracts, billing, collections, warranty and after-sales support.
Provide IT setup, user access control, security, monitoring and diagnostics.
Improve our website, products and services through analytics and feedback.
Send service notices and (with consent) marketing updates, promotions, and event information.
Comply with legal obligations and requests from authorities/regulators.
4) PDPA Principles We Follow
We comply with PDPA’s key principles: General, Notice & Choice, Disclosure, Security, Retention, Data Integrity and Access.
Notice & Choice: we inform you of purposes and obtain consent where required; you may opt out of marketing anytime.Disclosure: we do not sell personal data. We disclose only to service providers/partners for stated purposes or where required by law.
Security: we implement administrative, technical and physical safeguards appropriate to the risk.
Retention: we retain data only as long as necessary for the purposes or as required by law/contract.
Data Integrity: we take reasonable steps to ensure data is accurate, complete and up-to-date.
Access: you may request access/correction to your personal data (see Section 10).
5) Cookies & Analytics
We may use essential cookies for site functionality and optional analytics cookies to understand usage trends. You can manage cookies via your browser settings. Disabling some cookies may affect site performance.
6) Marketing, Social Media & Content Standards
Direct Marketing: we send emails/WhatsApp/SMS only with consent or where otherwise permitted. You can opt out at any time.Social Media: our pages may process your data per this Policy and the platform’s terms. Promotions and sponsored content will be clearly identified.
Responsible Advertising: we observe Malaysia’s communications/content standards, including required disclosures, restricted content categories, and take-down procedures when notified.
7) Sharing & Transfers
We may share data with payment processors, logistics, field service partners, IT/hosting providers, analytics tools, and professional advisors strictly for the purposes above. Where data is transferred or accessed outside Malaysia, we take reasonable steps so recipients provide a comparable level of protection.
8) Data Security
Measures may include role-based access, encryption in transit/at rest where appropriate, network safeguards, back-ups, logging/monitoring, and staff training. No method is 100% secure; we continually improve protections proportionate to risk.
9) Retention
We retain personal data only as long as needed for the stated purposes, to meet legal/accounting requirements, or to establish/exercise/defend legal claims. Upon expiry, data will be deleted or anonymised using commercially reasonable methods.
10) Your Rights
You may, subject to PDPA exceptions, request to:
access your personal data;correct incomplete or inaccurate data;
withdraw consent (for example, marketing);
raise a complaint about our data handling.
We may require information to verify your identity and may charge a prescribed fee for access requests as permitted by law.
11) Children’s Data
Our services target businesses. We do not knowingly collect personal data of children under 18 without appropriate consent/authorisation.
12) Third-Party Links & Platforms
Our site may link to third-party websites or embedded widgets (e.g., maps, videos, social media). Their privacy practices apply when you interact with them. We encourage you to review their policies.
13) Contact Us (PDPA Requests)
Data Request Contact:
Email: sales@telecopier.myWhatsApp: +60 17-373 3933
Postal: NO.8, JALAN PJU 3/49, SUNWAY DAMANSARA, 47810 PETALING JAYA, SELANGOR.
Please include: your full name, contact details, the nature of your request, and any relevant account/reference numbers.
14) Changes to This Policy
We may update this Policy from time to time to reflect legal, technical or business changes. The “Last updated” date indicates the latest revision. Material changes will be notified through our website or other appropriate means.