Telecopier FAQs (Frequently Asked Questions)
General & Rental Plans
Established in 1989, Telecopier has over 35 years of experience specializing in high-quality photocopier and Multifunction Printer (MFP) rentals, lease-to-own plans, and short-term event solutions (MICE). We cater to corporate offices, SMEs, legal practices, clinics, and accounting firms.
To maintain our rapid response times and dedicated local service, we focus primarily on the following regions:
- Kuala Lumpur
- Selangor
- Putrajaya
- Nilai
- Negeri Sembilan / Seremban
We focus exclusively on providing top-tier, highly reliable Ricoh digital multifunction copiers. We offer both color and black-and-white machines customized to match your monthly printing volume.
Yes! We provide flexible short-term Ricoh rental packages specifically designed for exhibitions, corporate events, and temporary project sites. This includes prompt delivery, complete network setup, and optional on-site technical standby support.
Absolutely. Every Telecopier rental plans is an all-inclusive utility. Your monthly fee covers 100% free genuine Ricoh toner supplies, spare parts, regular preventive maintenance, and on-site technical support with zero hidden fees.
You rarely have to! Our modern Ricoh copiers utilize advanced built-in IoT smart remote monitoring to track machine health and toner levels. We automatically ship out fresh toner supplies before your administrative team even notices you are running low.
We pride ourselves on rapid, local technical support. If you face a workflow freeze, our dedicated technical team is available for immediate phone assistance or fast on-site repair to ensure maximum uptime for your business.
Yes. Wear-and-tear parts, including imaging drums, rollers, fuser units, and all internal mechanical components, are 100% covered under your rental package. You will never receive an unexpected bill for replacement parts.
Maintenance, Toner & Support
Security, Upgrades & Terms
Data privacy is our top priority, ensuring your firm stays fully PDPA compliant. Our modern Ricoh MFPs support advanced security features such as Locked Print Authentication (documents only print when an authorized PIN is entered) and automated HDD Overwrite/Data Encryption. Before any machine is swapped or decommissioned, our technicians perform a certified factory data wipe.
Yes. We understand that businesses scale. Telecopier provides flexible scaling paths that allow you to upgrade to a higher-capacity Ricoh model or adjust your monthly printing volume package as your office expands.
No. All structural costs are completely transparent. Our entry plans (starting as low as RM90/month for the SYOOK plan) come with free network installation, delivery, and hands-on user training for your staff so you can start printing immediately.
For standard corporate setups, we generally require your company's SSM registration documents, recent bank statements (3 months), and the director's IC copy to process and verify the rental agreement.
For most standard office setups within our primary service zones (KL, Selangor, Putrajaya, Nilai, and Seremban), we typically deliver and install your Ricoh copier within 5 to 7 working days after confirmation. Urgent, same-week delivery can be arranged for event rentals.
- Worry-Free Operation: Enjoy zero downtime with our proactive maintenance, automated toner deliveries, and up to 5-year warranty support.
- Consultation & Quotation: Contact us via WhatsApp or our web form to share your office needs, and we'll provide a free, transparent quote.
- Delivery & Setup: Our technicians deliver, install, and network-configure the machine, followed by staff training.
- Delivery & Setup: Our technicians deliver, install, and network-configure the machine, followed by staff training.
- Consultation & Quotation: Contact us via WhatsApp or our web form to share your office needs, and we'll provide a free, transparent quote.
Yes. Our deployment includes complete IT integration. Our technicians will personally connect the Ricoh MFP to your local network, configure print drivers on employee workstations (Windows and macOS), and set up "Scan-to-Email" or "Scan-to-Folder" protocols.